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Welcome to ConNexTube Technology Inc. By accessing or using our website and services, you agree to the following terms and conditions:

1. Use of Website: All content on this website, including text, graphics, logos, and product information, is for informational and commercial purposes only. Users may not reproduce, distribute, or exploit any content without written permission from ConNexTube.

2. Product Availability: We aim to maintain accurate information about product availability and pricing. However, all items are subject to availability and may be changed or discontinued without notice.

3. Orders and Payment: Orders are confirmed only after successful receipt of payment. We accept major credit cards, e-transfers, and other approved payment methods. ConNexTube reserves the right to cancel or reject orders for any reason, including pricing errors or suspected fraud.

4. Technical Accuracy: While we strive to provide accurate product specifications and compatibility details, it is the customer’s responsibility to confirm product suitability before purchase. Please contact us for technical support if needed.

5. Liability Disclaimer: ConNexTube is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products. All products should be installed and used in accordance with applicable codes and safety standards.

ConNexTube values your privacy and strives to protect your personal information.

1. Information Collected: We collect data such as your name, email, shipping address, and purchase history solely for order fulfillment and customer support.

2. Use of Information: Your information is used to process orders, send order updates, respond to inquiries, and provide service-related announcements. We do not sell or rent your data to third parties.

3. Data Security: Our website uses HTTPS encryption and other security protocols to safeguard your information.

4. Your Rights: You may contact us at biz@connextube.com to request access to, update, or delete your personal data stored with us.

Thank you for choosing ConNexTube.

We offer domestic shipping from our Ontario-based warehouse.

1. Processing Time: Orders are typically processed within 1–2 business days following payment confirmation.

2. Delivery Time: Shipping within Canada usually takes 2–7 business days depending on location and carrier.

3. Shipping Fees:

   • Orders with a pre-tax total of CAD 3,000 or more qualify for free shipping.

   • Orders below CAD 3,000 will be charged a shipping fee not exceeding 20% of the order value.

   • Shipping costs will be clearly stated during checkout or provided in your quotation.

4. Tracking: All shipments include a tracking number, which will be provided once your order is dispatched.

5. Damage or Loss: If your shipment is damaged or lost in transit, please notify us immediately for assistance in filing a claim with the carrier.

Local Delivery – Markham, ON, Canada Area

To support our local community and strengthen customer relationships, ConNexTube offers free delivery and in-person service to customers located in Markham, Ontario, with no minimum order requirement.

• No shipping fees, regardless of order value

• No minimum order quantity required

• Option for in-person delivery coordination or site assistance upon request

This policy applies to addresses located within the city limits of Markham.

We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

1. Product Condition: Items must be new, unused, and in original packaging.

2. Return Method: Returns are processed by mail.

3. Return Label: Included in the package, free of charge.

4. Restocking Fees: No restocking fee will be charged.

5. Refund Processing Time: Refunds will be issued within 10 business days after the return is received and approved.

6. Return Process: Please contact us at biz@connextube.com for return instructions. Unauthorized returns will not be accepted.

7. Non-returnable Items: Customized or special-order items are not eligible for return.

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