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Welcome to ConNexTube Technology Inc. By accessing or using our website and services, you agree to the following terms and conditions:

1. Use of Website: All content on this website, including text, graphics, logos, and product information, is for informational and commercial purposes only. Users may not reproduce, distribute, or exploit any content without written permission from ConNexTube.

2. Product Availability: We aim to maintain accurate information about product availability and pricing. However, all items are subject to availability and may be changed or discontinued without notice.

3. Orders and Payment: Orders are confirmed only after successful receipt of payment. We accept major credit cards, e-transfers, and other approved payment methods. ConNexTube reserves the right to cancel or reject orders for any reason, including pricing errors or suspected fraud.

4. Technical Accuracy: While we strive to provide accurate product specifications and compatibility details, it is the customer’s responsibility to confirm product suitability before purchase. Please contact us for technical support if needed.

5. Liability Disclaimer: ConNexTube is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products. All products should be installed and used in accordance with applicable codes and safety standards.

ConNexTube values your privacy and strives to protect your personal information.

1. Information Collected: We collect data such as your name, email, shipping address, and purchase history solely for order fulfillment and customer support.

2. Use of Information: Your information is used to process orders, send order updates, respond to inquiries, and provide service-related announcements. We do not sell or rent your data to third parties.

3. Data Security: Our website uses HTTPS encryption and other security protocols to safeguard your information.

4. Your Rights: You may contact us at biz@connextube.com to request access to, update, or delete your personal data stored with us.

Thank you for choosing ConNexTube.

1. Service Area
To ensure the highest quality of service and timely delivery, ConNexTube currently focuses on serving customers within a 100km radius of our headquarters in Markham, Ontario.

• Within 100km: Direct local delivery is available for all addresses.
• Outside 100km: If your delivery address is outside this radius, please contact us via email or phone prior to placing your order for a custom shipping quotation.

2. Local Express Delivery
We utilize our own dedicated ConNexTube logistics team rather than third-party couriers. This allows us to guarantee that your professional-grade equipment is handled with care, ensuring both product safety and on-time delivery.

• Shipping Fee: A flat rate of CAD $30 applies to all orders within the service area.
• Next-Day Delivery: Orders placed and paid before 4:00 PM EST on business days (Monday – Friday) will be delivered on the next business day.

3. Processing Time
Most orders are picked, packed, and ready for dispatch within 24 hours of payment confirmation.

4. Delivery Requirements
Identification: Given the specialized nature and value of our products, our delivery personnel may request to see a government-issued photo ID upon arrival.

Site Access: Please ensure that the delivery location has a valid parking spot and a clear path for unloading. If delivery to a specific floor or a construction site area is required, please specify this in your order notes.

5. Tracking & Communication
Your order status will be updated once it is out for delivery. As this is a local service, our driver may contact you via phone or SMS shortly before arrival to coordinate the exact drop-off time.

6. Force Majeure
While we are committed to our next-day delivery promise, delays may occasionally occur due to extreme weather conditions (e.g., severe snowstorms), major traffic disruptions, or other uncontrollable factors. In such cases, we will contact you immediately to reschedule.

We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

1. Product Condition: Items must be new, unused, and in original packaging.

2. Return Method: Returns are processed by mail.

3. Return Label: Included in the package, free of charge.

4. Restocking Fees: No restocking fee will be charged.

5. Refund Processing Time: Refunds will be issued within 10 business days after the return is received and approved.

6. Return Process: Please contact us at biz@connextube.com for return instructions. Unauthorized returns will not be accepted.

7. Non-returnable Items: Customized or special-order items are not eligible for return.

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